CK
Cynthia K

1 reviews | Active since Dec 2013

26 Oct 2015, 19:26

Bad service experience for the first time in Spur

We walked in to Spur with my 10 year old son as it is his favourate restaurant.The tall skinny lady walked to usand put the menus on the table and told us that the waiter will be assisting us, but put the menus on a wet table. I asked her to wipe the table first which she did with an attitude. I noticed that the table was still sticky and I told Kagiso to wipe it which he did nothing about. When he brought food I told him that we cannot it in a sticky table like that, he wiped it and left us with no servietes no finger bowls. He did not come back even to check if we needed anything until we walked to the cashier to pay, to my surprise the Manager Darel was there when I was compaining about the service and my son had ribs all over his face but he just ignored us. We paid and was not given sweets as always and we were not given the bill but only given the bank telly slip and I realised while I was in the car and sent my son to fetch it . The attitude from the 3 Staff was shocking in such a way that my 10 year old kept on asking mum what have we done to deserve such a bad service today because he is used to that spur, we left without deserts and cold drinks as we were very angry

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply28 Oct 2015, 15:43
Official
Hello ManlehCK,

We apologise to you for the experience you say you had at Casadena Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards
Nicole Lewis
Customer Care