Bad service! Below average food

My boyfriend, his brother and I decided to share a meal before the movie at Monte casino on 26/09/2015. We were shown to our seats and told our waitress we had a movie to catch, she assured us she would be quick. Our drinks (all 3) took 10 minutes to arrive, we then ordered 2 burgers and buffalo wings (I recommended these to my bf little brother as I grew up on them) They arrived about 15 minutes later and were dry and flavourless, the waitress also never offered the sticky option like the menu.. our burgers only arrived 25 minutes later!!! I was so dissapointed as Spur has always been a favourite of mine and now I dont want to go back. The manager on duty also never came over once