Bad Service! Bad Planning! BAD BAD BAD

I am very disappointed in the level of service I received from your PE-Fig tree (WILLIAM MOFFET) Branch. I made a booking for a birthday party there around April. (2 months in advance!) The birthday was set for 16 children and 20 Adults. First of all, the party happened on Saturday 23/06/2018 ********** One of the Managers gave me a call on Saturday morning to confirm if the party and figures are still correct, so I said yes, everything is still fine. So, she asked me if one of the managers explained to me how the seating worked, I said no, because no-one did! So, she explained to me, not that the seating was much of a problem, as parents are always everywhere to attend to the kids. When we arrived there, as the host, we were there about 30 minutes earlier to add some things in the lucky boxes that was given out, putting out the cake, etc . My fiance immediately went to the back to see if the play area was nice and clean and if it was crowded or not, little did we know that the play area closed more than halve of there section, and NO-ONE INFORMED US ABOUT THIS AS WELL. I mean, 16 children running around in a small little area, is not nice!! I spoke to the manageress before everyone came and it was said that the boss closed down the play area due to having to replace the playstation equipment all the time. (Appreciate the honesty!) At this stage, I was already dissapointed, because the play area is just standing there, and no-one is making use of it, and no one informed us! I could have made another plan if this was the case!! If this is not enough, the level of service was so DISGRACEFUL, saying the least! Everything was a mess! Having a party with so many children are already difficult, and now having to have bad service and everything being "not-organized", was the level of stress I had to go through!! I could not enjoy one second of my own child's 4 year old party, because first, the kiddies food was so confusing, the one set of children got their food, then the second set of children had to wait 30minutes for their food and then the last set of food took about 15minutes extra, everyone ordered together, except for 3 children!!! Besides this - THE FOOD WAS A MESS!! Some children got Viennas instead of pizza, some dint even get their cool-drink, when I nicely asked our waitress about this, she and the manageress said it is not their problem if the kiddies "swop and changes" the order!! EXCUSE ME I PAID OVER R2000.00 for this party and now this is the level of service I get? One of the parents had to wait 45minutes for a salad, WHICH WAS NOT EVEN CORRECT!! My sister ordered a peppadew-pizza, they brought her a a pizza without cheese, which was not even specified on the menu!! They did not ask if I want to swipe my family card, I mean, the bill was well over R1500.00 and I lost all those points, WHICH I WANT!!! I mean, this is Spur, what is happening to the family restaurant we always enjoyed? I am not mentioning any names, because, to be honest, I was so livid that I could not even remember the names. I booked my party with Conrad, and that's all I know. He was not on duty the day of the party, but he did call me to say that he would not be on duty , but informed the other managers about everything, and all is still in order. I am so disappointed and I honestly hope I get some kind of response, because this is UNACCEPTABLE!!! WHAT ARE YOU GOING TO DO ABOUT THIS MESS???