1 reviews | Active since Aug 2012
Bad Service, Bad Attitude and Bad food
We were 4 families celebrating my brother's birthday last night.<br> <br> There was no formal introduction from the waiter, he was straight to the point and had an attitude.<br> <br> I asked to check if my vouchers are loaded on my card, he came back and informed me that the card is not registered, I checked the website and showed him that it was and it has a voucher, he advised he will check again and just came back saying it's not registered, the Manager Sandy came and checked and advised that there is a R50 voucher on the card I can use it. I would like to know what happened to my Birthday voucher.<br> <br> My wife ordered her steak well done it came rare, the replacement took so long to come that she has lost her appetite. The ribs we ordered was 400g it looked like 200g ribs when asking the waiter he said it is 400g when we asked another waiter he said he will have it fixed as it does not look like 400g. The replacement ribs were cold! At this point I had enough and just left it.<br> <br> To top up the whole experience he spilled water on the floor and it touched my legs, he never apologized, instead he just walked away and left the water there, another waiter walked passed and cleaned it!<br> <br> NEVER AGAIN!!!<br>
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Customer Care
