1 reviews | Active since Jun 2014
Bad Service and Terrible Food
This is now already the 2nd time that we received very bad service and terrible quality of food from Silver Arrow Spur, Silverstar Casino. Yesterday 27 September 2015 we went to have lunch at the Spur. We've placed our order for starters and ordered cheesy garlic roll as well as a kiddies meal for our little one. We received the kiddies meal which was already a dissapointment, the fish fingers and potato smiley faces was dry and hard, not soft as we ordered. After a while we received the garlic rolls which was as hard as a rock and so dry with almost no cheese on top, and I am sure the name on menu said \cheesy garlic roll". We did not even eat it and send it back to the kitchen. Fianlly our main meal arrived and i order cheddamelt sirlion steak"
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care