LP
Lolita P

1 reviews | Active since Jun 2012

01 Mar 2016, 13:51

bad service and long waiting period bad attitude

I decide to have my 40th birthday breakfast by spur We (my husband) and I got to spur at 9:15 the waitress took our order by 9:40 our food had not come yet but other patrons that came in after use were served and eating. We only had one bottomless coffee each only after I asked for it at 9:33 -I complained to the manager and he came. With the food at 9:45 I cancelled the order as I had an appointment at 9:45 ....he said sorry and I must pay for the coffee which I did and then he still had the audacity to ask if I wanted my change ...service sucked attitude sucked waiting time sucked morning of my birthday ruined thank you spur

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply01 Mar 2016, 15:10
Official
Hello lolitape,

Thank or sharing your visit to Texas Spur with us. We are so sorry that your birthday was ruined and assure you that we will share your complaint with the owner/operator who will investigate this internally and be in touch with you.

Slow service is definitely not acceptable and your constructive feedback will go a long way to assist in improving this.

Kind regards
Bev Cornwell
Customer Care Manager