ZF
Zeeta F
1 reviews | Active since Mar 2016
07 Mar 2016, 15:47
Bad service and ***********
Firstly the waiter got my beverage order wrong.<br> Secondly my partner and i asked for no garnish and no onion rings. and when i asked him to return the dishes back to the kitchen he then refused and said that we are to remove the onion rings and garnish ourselves.<br> also my ribs that i ordered was burnt after he returned it the portion was even smaller than before and still burnt.<br> i then went to the counter to complain to the manager all she said was that she was sorry. i am disgusted in the service they delivered, the manager showed no compassion whats so ever.
Helpful (0)
Replies (1)0
Replies (1)Spur Steak Ranches's replyOfficial
08 Mar 2016, 17:26Hello zeefriester,
Thank you for sharing your disappointing visit to Acapulco Spur with us. We are concerned to read that your meals were delivered without taking note of your requests and that given the opportunity to correct a wrong, this did not happen.
Please allow us to address your complaint with the owner/operator who will be in touch shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your disappointing visit to Acapulco Spur with us. We are concerned to read that your meals were delivered without taking note of your requests and that given the opportunity to correct a wrong, this did not happen.
Please allow us to address your complaint with the owner/operator who will be in touch shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply08 Mar 2016, 17:26
Official
Hello zeefriester,
Thank you for sharing your disappointing visit to Acapulco Spur with us. We are concerned to read that your meals were delivered without taking note of your requests and that given the opportunity to correct a wrong, this did not happen.
Please allow us to address your complaint with the owner/operator who will be in touch shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your disappointing visit to Acapulco Spur with us. We are concerned to read that your meals were delivered without taking note of your requests and that given the opportunity to correct a wrong, this did not happen.
Please allow us to address your complaint with the owner/operator who will be in touch shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
