LM
LOUISE M
1 reviews | Active since Mar 2015
26 Mar 2015, 16:18
bad service
We went to BEDFORD CENTRE Spur to celebrate my daughters 10th birthday. After I,'ve told the waiter several times it's her bday. It was to much of an afford for them to sing to her. Why else do kids go to spur for their bday they can't wait for them to do the famous spur song. We left with no song or sparkle ice cream. Don,t think my daughter will ever forget her bday10th bday. NEVER AGAIN AT SPUR SORRY!!!
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Spur Steak Ranches's replyOfficial
27 Mar 2015, 12:07Hello louisemunro,
Happy Birthday to Lome! Thank you for sharing your families experience at Cherokee Spur and please be assured that we will address your complaint with the owner/operator.
All Secret Tribe members (and all children for that matter) should be treated to singing and ice-cream on their special day! We are so sorry that this didn't happen for her.
Please remember to use her birthday voucher which is on her card (valid until the 25 June 2015).
Once we have alerted all concerned, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Happy Birthday to Lome! Thank you for sharing your families experience at Cherokee Spur and please be assured that we will address your complaint with the owner/operator.
All Secret Tribe members (and all children for that matter) should be treated to singing and ice-cream on their special day! We are so sorry that this didn't happen for her.
Please remember to use her birthday voucher which is on her card (valid until the 25 June 2015).
Once we have alerted all concerned, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply27 Mar 2015, 12:07
Official
Hello louisemunro,
Happy Birthday to Lome! Thank you for sharing your families experience at Cherokee Spur and please be assured that we will address your complaint with the owner/operator.
All Secret Tribe members (and all children for that matter) should be treated to singing and ice-cream on their special day! We are so sorry that this didn't happen for her.
Please remember to use her birthday voucher which is on her card (valid until the 25 June 2015).
Once we have alerted all concerned, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Happy Birthday to Lome! Thank you for sharing your families experience at Cherokee Spur and please be assured that we will address your complaint with the owner/operator.
All Secret Tribe members (and all children for that matter) should be treated to singing and ice-cream on their special day! We are so sorry that this didn't happen for her.
Please remember to use her birthday voucher which is on her card (valid until the 25 June 2015).
Once we have alerted all concerned, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager