bad service

My family visited the spur in Midrand on Sunday for brunch. We always visit that branch because we always get such good service from the staff there. This time was not so good. I am not one for complaining about food but I found hair in my food, my husbands food was cold and my brother in-laws steak was burnt. We sent my plate and brother in-laws plate back as my hubby had already started feeding my daughter from his food. One of the managers came to apologise and told me that it was not hair but mushroom fibre in my food. I have never had \mushroom fibre"in my food before and I eat a lot of mushrooms. <br> very disappointed!"""