CS
Carlo S

1 reviews | Active since Jun 2014

16 Mar 2015, 11:50

bad service

took my kids for breakfast on Saturday morning and thought lets try a new spur away from kuilsriver. drove to somerset west mall. firstly food was cold, had to ask for cutlery as waiter forgot, butter rapping pasted underneath the side plates (Unhygienic) and last issue was told by waitress the \bottomless"coffee is restricted to 2 cups only. if that is fact then the menu must state on 2 cups of coffee as bottomless means you can drink until you leave premises. i did not want to return the cold food as i will not know what is done behind the scenes to your food when it is returned...heard horrific stories of complaining clients returns. <br> <br> I drove from the comfort of my home in kuilsriver just to experience another Spur and my family experience was horrifying to say the least. I am so disappointed and should a suitable reply be obtained I will take the matter onto twitter etc """

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply16 Mar 2015, 16:18
Official
Hello calitosway,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Customer Care