HL
Heidi L
1 reviews | Active since Apr 2015
13 Mar 2016, 12:06
BAD SERVICE
Tables were dirty. Excuse? 'We were very busy with breakfast'. Table was sticky. I asked to clean. Was still sticky after and wet! <br> Ordered a glass of wine. Bottom of glass was dirty. Asked to wipe. Wiped...still dirty. Did he not see the dirt properly? Husband's glass smelled like egg. Called manager...'sorry. Its from the breakfast'. Food came. They forgot my husband's mushroom's sauce. My schnitzel was so dry, I couldnt eat it. Sent back. I am not happy with service. They JUST opened end of last year.
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Spur Steak Ranches's replyOfficial
15 Mar 2016, 17:34Hello Heidi81,
Thank you for letting us know about your recent experience! We are so sorry to read that your experience was not a happy one and it certainly sounds as though everything went wrong.
Please be assured that we will address your concerns with the owner/operator of this Spur and be in touch to offer feedback shortly. We appreciate you giving us the chance to get involved,
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your recent experience! We are so sorry to read that your experience was not a happy one and it certainly sounds as though everything went wrong.
Please be assured that we will address your concerns with the owner/operator of this Spur and be in touch to offer feedback shortly. We appreciate you giving us the chance to get involved,
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply15 Mar 2016, 17:34
Official
Hello Heidi81,
Thank you for letting us know about your recent experience! We are so sorry to read that your experience was not a happy one and it certainly sounds as though everything went wrong.
Please be assured that we will address your concerns with the owner/operator of this Spur and be in touch to offer feedback shortly. We appreciate you giving us the chance to get involved,
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your recent experience! We are so sorry to read that your experience was not a happy one and it certainly sounds as though everything went wrong.
Please be assured that we will address your concerns with the owner/operator of this Spur and be in touch to offer feedback shortly. We appreciate you giving us the chance to get involved,
Kind regards
Bev Cornwell
Customer Care Manager