1 reviews | Active since Jan 2014
BAD SERVICE
My partner and I arrived at spur Randfontein. As we entered the door, Stephy seated us at table (060). She gave us menus, took orders. For drinks I ordered coffee with warm milk and my partner ordered a can of dry lemon. Then we ordered half Buffalo wings for a starter. Then my partner ordered T-bone steak with chips. I did not order yet.<br> After a while she came with the drinks my coffee was cold and the milk had cooled down. So as she came with the drinks I then placed my main course. Which was lamb chops with veggies. And my partner asked for extra veggies. Later a different (male) waiter delivered the T-bone together with chips as well as the wings. <br> Both meals were cold. Much later a different waiter delivered lamb chops without vegies, she said the vegies will follow. Stephy was no were to be found. She just kept on sending others. The same lady who brought the lamb chops, brought my vegies. And my partner asked about the extra veggies he had ordered. And the lady said they aren't ready yet. She finally brought them and they were cold. After all had been delivered stephy decided to show face.<br> we wanted the bill n doggy bag. and our waiter was no were to be found.
Thank you for sharing your disappointment with us which gives us the opportunity to address your concerns with the owner/operator of the San Pedro Spur. We believe that all customers should receive good quality service and feel looked after as part of the Spur family so we sincerely apologise for the experience you say you had. Once internally addressed, we will be in touch to offer feedback.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your disappointment with us which gives us the opportunity to address your concerns with the owner/operator of the San Pedro Spur. We believe that all customers should receive good quality service and feel looked after as part of the Spur family so we sincerely apologise for the experience you say you had. Once internally addressed, we will be in touch to offer feedback.
Kind regards
Nicole Lewis
Customer Care
