bad service

I had booked at spur on the 29 Nov to celebrate my son's birthday but my guests and I had to wait an hour to be served, I got the wrong birthday cake. I had asked for a chocolate cake and the number ,only to be given a vanilla cake with the number 3, NY son's name was spelt incorrectly. I spoke to three people in charge and the last guy I spoke to promised to call my partner the following day to give feedback from the baker but to this day no one has called. I am really disappointed with what happened cause I was hoping to have a good time. The spur in jabulani really needs to pull up its socks cause the one in southgate gives exceptional service.