1 reviews | Active since Sept 2012
Bad quality food
Me and my children visited spur last knight this is not the spur we normally go to but as we were in the area we went to Hawk Lake spur and what a disappointment that was, first my burger was raw. The waiter and manager offered to replace the burger which they did, I took it as a take away as I was already put off by the first raw burger. My daughter had the kiddie's pizza and as soon as we got home she started to feel bad and within the next hour started to vomit right through the knight. This morning I had my burger that I took as take away and to no surprise I also started to vomit. So I really do not think this spur's food is fresh and of good quality and that I wasted my R300! They will never see me again! Really not good experience with this spur as all the other spurs we visited we never had any problems
Thanks for taking the time to review Hawk Lake Spur. We are very sorry to hear about the bad experience you say you had at the branch. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention
Kind regards
Customer Care
Thanks for taking the time to review Hawk Lake Spur. We are very sorry to hear about the bad experience you say you had at the branch. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention
Kind regards
Customer Care