1 reviews | Active since Feb 2016
Bad Food & Service
Good day<br> <br> On Monday, 2016/02/22, I went to Spur @ N1 City for the Monday Burger Special.<br> When I received both burgers, I took a big bite and saw that the burger was still raw in the middle for both burgers. I then showed the waitor the burger & requested new burgers. It took a long time before the new burgers came & then requested for a take-away. <br> <br> When I got back at work, I checked the take-away burgers and it was the same burgers that I took a big bite off. I then checked the other burger & it was the same burger from Spur N1 City and both were still raw in the middle.<br> <br> I am very disappointed in quality of the food & the service I received for this specific outlet. The manager on duty was well away of our situation.<br> <br> <br> <br> <br> <br>
Thank you for sharing your burger experience at Texas Spur with us - even more disappointing to note that the management were aware of your in-store complaint and that the same burgers were given to you.
Please allow us to address your concerns with the owner/operator so that we are in a better position to provide constructive feedback. Please accept our apologies for the frustration that this must have caused.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your burger experience at Texas Spur with us - even more disappointing to note that the management were aware of your in-store complaint and that the same burgers were given to you.
Please allow us to address your concerns with the owner/operator so that we are in a better position to provide constructive feedback. Please accept our apologies for the frustration that this must have caused.
Kind regards
Bev Cornwell
Customer Care Manager