MW
Martie W
1 reviews | Active since Apr 2013
10 Jul 2015, 06:49
Bad food & service
My husband and I were eating at Carletonville Spur on 08/07/2015. First we waited 30min for 1 coffee and a glass of milk, then we waited another hour for our food which is a long time and they were not busy. When we received the food my ribs was ice gold and both our wings was bone dry it was like eating biltong. I believe that the kitchen staff needs to be trained on how to properly prepare food. And if the waiters spend less time chatting at the kitchen it will be much better.<br> If I had the time to wait another hour I would have sent the food back and hoped for the best second time around. I definitely will not go back to this Spur.<br>
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Spur Steak Ranches's replyOfficial
10 Jul 2015, 10:50Hello Dominique2013,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals as well as service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals as well as service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply10 Jul 2015, 10:50
Official
Hello Dominique2013,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals as well as service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals as well as service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care