TF
Tom F

1 reviews | Active since Jun 2011

02 Oct 2015, 07:16

Bad food and managenent.

My wife and I went to Little Eagle Spur, we ordered 2 fillet steaks (1 medium and 1 medium to well) they arrived severely underdone to the point of being almost raw, they were sent back to the kitchen for further cooking, after a long wait they came back properly cooked but stone cold. Another wait to get the waiter. I asked to speak to the manager who was about 2 tables away his response was to walk away after giving a wave of dismissal.<br> During our wait at least 2 other diners returned food saying it was also cold.<br> At the cash desk I received similar service from the manager (Chris) <br> At least Spur have achieved consistency both food and service stink.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply02 Oct 2015, 14:23
Official
Hello Taffy60,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care