AT
Amanda T
1 reviews | Active since Mar 2015
02 Jan 2016, 19:32
bad customer service
Jooste, manager of spur in Northgate is ******. he only talks to white customers. he skipped about 6 tables of black families after doing his round on another white people table to speak to another white table. he disappeared for a while until other white people occupied a table close by and did another check on them. Sam, a black manager came did his rounds on all tables after an hour of us being there!
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Replies (1)0
Replies (1)Spur Steak Ranches's replyOfficial
06 Jan 2016, 12:18Hello Amanda83t,
Thank you for sharing your concerns with us. We will investigate your allegation about Jooste at Dakota Spur but we can assure you that all customers are welcome at Spur and there must be a logical explanation for him avoiding your table.
Once internally addressed, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your concerns with us. We will investigate your allegation about Jooste at Dakota Spur but we can assure you that all customers are welcome at Spur and there must be a logical explanation for him avoiding your table.
Once internally addressed, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply06 Jan 2016, 12:18
Official
Hello Amanda83t,
Thank you for sharing your concerns with us. We will investigate your allegation about Jooste at Dakota Spur but we can assure you that all customers are welcome at Spur and there must be a logical explanation for him avoiding your table.
Once internally addressed, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your concerns with us. We will investigate your allegation about Jooste at Dakota Spur but we can assure you that all customers are welcome at Spur and there must be a logical explanation for him avoiding your table.
Once internally addressed, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
