Bad attitude from your Staff and it shows she's used to it

I had the most disgusting and bad experience with you guys at Palomino Spur to be precise, there was a lady by the name of Cecilia she was wearing a black T-shirt, she has no manners whatsoever ever I placed an order over the phone and she was so rude up until I decided to head straight to the Restaurant and still received the bad attitude up until the manager intervened and took my order