RK
Racine K

1 reviews | Active since May 2015

22 May 2015, 11:53

BAD ATTITUDE FROM WAITRESS STANDING AT THE DOOR

We decided to have supper in Spur, upon entering a waitress greeted us an i asked for table for 2 she rep**** 2 and a half as she saw my 7 month old in my trolley she began to lead us and she said trolleys are not allowed so i asked if there's a designated spot we can leave the trolley she said outside but all the window tables were occupied and i wasn't going to leave my trolley filled with groceries and sit inside the restaurant so i asked if I'm unable to leave my trolley at the seating area as there was a table available just across the main till points and i have full view of my stuff she said no i cant the restaurant was not full and they could have easily accommodated us but she just said no and turned her head we walked out and ended up sitting in Ocean Basket <br> <br> this is not the first time this happened at this branch the 25 April we went for supper this branch was busy i had asked to sit at the window due to having a pram with me the waiter told me i cannot sit there because its a 6 seater so i waited 5 mins later he took a couple to sit at the same place. this branch is not infant friendly. Disgusted as i am a Spur card holder and eat regularly specifically this branch

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply25 May 2015, 15:13
Official
Hello Racine K,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Customer Care