1 reviews | Active since Mar 2016
Bad attitude and Poor service at resturant
On sunday the 13th march 2015, my friends went to spur in gordons bay. When the waiter came he already look like he didnt want to serve us. He didnt greet or introduce himself just asked for drinks order. I asked for a big jug of water for the table and we placed drinks order,some placed food orders. He brought the drinks without straws nd brought 3 big glasses of water when i asked for a jug, we waited another 10mins for him to bring straws nd there was no placemats or cutlery on our table as yet. I then got up and went to the manager nd explained to him that i wasnt happy with the service nd he must please send me another waiter. Another waiter was sent to the table nd we all placed our food again so that wouldn be confusion with the food, at this time we stil didn have the jug of water i asked for. When the food started arriving i noticed that the second waiter was gone nd our initial waiter was bringing the food. Our food orders were messed up and one persons order was omitted. I was not happy with service, i was not happy with manager because even after i asked for a different waiter, he stil sent me the very same i wasnt happy with. I will not attend gordons ever again.
Thank you for letting us know about your disappointing visit to Sunset Bay Spur. We are sorry to read that your lunch was spoilt due to slow service from the waiter and that the manager was not able to remedy this to your satisfaction.
Please be assured that we will be addressing your concerns with the owner/operator. Once completed, we will be in touch with you to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your disappointing visit to Sunset Bay Spur. We are sorry to read that your lunch was spoilt due to slow service from the waiter and that the manager was not able to remedy this to your satisfaction.
Please be assured that we will be addressing your concerns with the owner/operator. Once completed, we will be in touch with you to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
