1 reviews | Active since Mar 2016
BAD AND APPAULING SERVICE FROM DENVER SPUR
Wow never thought that after 7 years of being not only a regular customer but like family to the Denver Spur that one would get such bad service and be treated like a stranger. <br> On Sunday morning we went to Denver Spur to have our breakfast as we do regularly. It was not pleasant at all. We received our coffee then waited for almost 25 minutes before it was asked what we wanted to eat. <br> We waited for 20 minutes for our breaks so when we got it it was cold and wrong. <br> The customers sitting behind us have been regulars for longer than us and due to my daughter that use to waiter there (but works at Burning Arrow now) served them as her regulars got very upset as they had been sitting there for a while without been served so she got up and took there order and went to Alwyn (one of the floor Managers which was already spinning due to waiters not doing their work) and give him their order. <br> This is SO UNACCEPTABLE!!! I got up to complain to the new Operational Managers wife and told her I will get up and leave without paying for the food and told her what the problem was and she said no wait. Well nothing really happened. Still to much to say but my word of mouth will be BAD
Thank you for taking the time to let us know and giving us the opportunity to address your complaint with the owner/operator of the Denver Spur. We are so sorry that your breakfast was spoilt due to slow service and as regulars (family) to the team there, you will know that this is not the usual Spur standard.
We apologise to you and your family and assure you that once your complaint has been internally addressed, feedback will be provided to you as quickly as possible.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to let us know and giving us the opportunity to address your complaint with the owner/operator of the Denver Spur. We are so sorry that your breakfast was spoilt due to slow service and as regulars (family) to the team there, you will know that this is not the usual Spur standard.
We apologise to you and your family and assure you that once your complaint has been internally addressed, feedback will be provided to you as quickly as possible.
Kind regards
Bev Cornwell
Customer Care Manager
