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annushka A

1 reviews | Active since Aug 2016

03 Aug 2016, 11:13

awful service!!!

<p>Was absolutely disappointed by the service yet again!!!! The waiter brought me cold food...not once but twice after he had served peopleWas absolutely disappointed by the service yet again!!!! The waiter brought me cold food...not once but twice after he had served people who arrived 10min after me!! Then he said a manager would be with me shorty...40min later I was still waiting for my meal. Eventually I got up to find the manager who had my food ready in just a few moments. The waiter Raymond never bothered to come back, bring my kids their drinks or check on us. He just vanished!!! Would not give this spur the benefit of the doubt ever again...complete waste of time. you guys need some serious customer service training! who arrived 10min after me!! Then he said a manager would be with me shorty...40min later I was still waiting for my meal. Eventually I got up to find the manager who had my food ready in just a few moments. The waiter Raymond never bothered to come back, bring my kids their drinks or check on us. He just vanished!!! Would not give this spur the benefit of the doubt ever again...complete waste of time. you guys need some serious customer service training!</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply04 Aug 2016, 10:50
Official

We apologise to you for the experience you say you had at Red Hawk Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly.

Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care