SS
Shaheen S
1 reviews | Active since Jul 2011
14 Feb 2016, 10:36
Atrocious service
On Sunday 14th February 2016 i decided to take my family to Spur for breakfast as we always do. Little did i know what was to follow. The entire staff was more interested in taking selfies and playing with their phones instead of taking orders. After having to flag their attention in order to place an order, the waitress still managed to get the order wrong. The eggs came before the toast which was not properly toasted. It seemed like the staff were more interested in the Valentine's celebration than actually working. I have never experienced such poor service before.
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Spur Steak Ranches's replyOfficial
16 Feb 2016, 10:19Hello sloop,
Thank you for alerting us to your experience at Eagle Spear Spur. We are so disappointed that your breakfast with us was not enjoyable due to the staff not being attentive and your complaint will be shared with the owner/operator of this Spur.
Once internally addressed, feedback will be provided. Please accept our apologies for any inconvenience and/or frustration that was caused - this is definitely not the Spur standard.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for alerting us to your experience at Eagle Spear Spur. We are so disappointed that your breakfast with us was not enjoyable due to the staff not being attentive and your complaint will be shared with the owner/operator of this Spur.
Once internally addressed, feedback will be provided. Please accept our apologies for any inconvenience and/or frustration that was caused - this is definitely not the Spur standard.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply16 Feb 2016, 10:19
Official
Hello sloop,
Thank you for alerting us to your experience at Eagle Spear Spur. We are so disappointed that your breakfast with us was not enjoyable due to the staff not being attentive and your complaint will be shared with the owner/operator of this Spur.
Once internally addressed, feedback will be provided. Please accept our apologies for any inconvenience and/or frustration that was caused - this is definitely not the Spur standard.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for alerting us to your experience at Eagle Spear Spur. We are so disappointed that your breakfast with us was not enjoyable due to the staff not being attentive and your complaint will be shared with the owner/operator of this Spur.
Once internally addressed, feedback will be provided. Please accept our apologies for any inconvenience and/or frustration that was caused - this is definitely not the Spur standard.
Kind regards
Bev Cornwell
Customer Care Manager