Are some of us still blinded by colour

My family and I went to our new mall baywest after opening on Thursday,after wandering around my eldest said mommy I can smell that there's a spur nearby as we approach the corner, we decided to go eat first before we explore more we got there only to find a very long que, we stood almost 35min in the que before we were taken to our seat, the Manager Tom was chatting to a lady can't remember if it was a customer or a staff member in the booth next to us, for a minute or so the booth was empty before another family was being seated there. The Maanger Tom decided to assist the family before us, my husband still made the comment that this people were standing behind us in the que and are being served before us, I said no it's fine lets leave it. What really upset me was the fact that he assisted this family so well while we were still waiting on a waiter to assist us, after 15 min no one bother too even look our way,Tom was still serving the family in the other booth with milkshakes while not even bothering to make an excuse or asking if we were already helped, I know being a manager myself I have to acknowledgement my other customers even by a small hello.Very disappointing