Apalachee Spur.Wellington

On the 18th of September the morning, I received 2 messages,that state Thank you Eva, your loyalty voucher has been redeemed at Apalachee Spur. Queries? Call: *** I never visit Spur in Wellington, I called that number,And the person say that they will come back to me,and he can see that the vouchers has been used, I called twice,and nobody came back to me. I told the person that i have my card with me and I have the card in my hand. So why was my vouchers been used,while I have my card with me..