An apology that means nothing to us

I went to spur zevenwacht mall on the 29th of May. It was a public holiday with my husband and daughter. We had to wait in a line for about 20min. We eventually went inside and discovered that there is so many open tables, we couldn't understand the long wait. As we guided to our table we was seated at a dirty table on top and on the floor we even took a picture. We were told the waiter will come and take our order. And then no waiter came. We then had to lift up our hand and waved at the guy manager which had a conversation with the staff to ask him if someone is going to come. Mind you we were already waiting outside for 20min and at the table for a extra 20min. He then appointed the waiter to us with no apology.

We ordered and waited patiently. Now we done eating and my daughter finished playing I went to the bathroom with my daughter and my husband paying the bill. I got home my husband said we need to check our points seeing that we want to go again on the 3rd of June. As I checked my app. I realized that my card was not swiped for my points. We emailed the store with days later realized that the email was blocked for clients. We then mailed the normal spur and cc the store in. They communicated with me with nothing but just a phone call of apology. I feel so disappointed with the way they invite us to a dirty restaurant and expect us to come again after a simple apology that means nothing to us.

They really need to get their act together. Aneke ***