Ambush Waitering

On the 5th of March I lodged a complaint with the SPUR Head-Office regarding the atrocious service I had received at one of their branches. I got a commitment from the “Customer-Liaison Officer” (Leo/Neo) that the matter would receive her undivided attention and that she would revert back to me at her earliest convenience with a resolution to my matter. It has now been two weeks later and I have not heard a single word from SPUR whatsoever. I find this conduct totally ridiculous. I’m profoundly disappointed with this bad service, as this is a Customer Service and Consumer Rights-issue, which you don’t get in stores who care for their clientele. I need SPUR Senior Management to remedy this situation in the interest of fair and equal customer service.