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Palesa M
1 reviews | Active since Jun 2014
24 Feb 2016, 18:06
Advertising something but selling something differ
Today I went to spur for a one person meal. This was in maponya mall. When I got there a lady assisted me and informed me of the specials for the day. As per norm. I then was interested in the rocky ribs Wednesday special which was for 89.00. However I was not happy when the waitress told me that the is a top up and it is compulsory which was 25.99 extra. I found it really not fair as I believe it's up to an individual to top up if they feel like it or want more. This was not the first time I had to deal with such at maponya mall. Not sure if it's what they do to increase their sales. As other spurs DO NOT do that. I need clarity on this matter as I feel it's a day light ******* and false adverti*****t.
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Spur Steak Ranches's replyOfficial
26 Feb 2016, 11:05Hello PalesaMav,
Thank you for letting us know about your visit to Silver Falcon Spur. The Rockin' Ribs Wednesday promotion is only or the ribs but you have the option to add a top up for R24.90
Please allow us to address this with the owner/operator as it would seem that the waiters are not interpreting the promotion correctly. Once internally addressed we will be in touch to offer feedback. We apologise for any frustration that this might have caused you.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your visit to Silver Falcon Spur. The Rockin' Ribs Wednesday promotion is only or the ribs but you have the option to add a top up for R24.90
Please allow us to address this with the owner/operator as it would seem that the waiters are not interpreting the promotion correctly. Once internally addressed we will be in touch to offer feedback. We apologise for any frustration that this might have caused you.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply26 Feb 2016, 11:05
Official
Hello PalesaMav,
Thank you for letting us know about your visit to Silver Falcon Spur. The Rockin' Ribs Wednesday promotion is only or the ribs but you have the option to add a top up for R24.90
Please allow us to address this with the owner/operator as it would seem that the waiters are not interpreting the promotion correctly. Once internally addressed we will be in touch to offer feedback. We apologise for any frustration that this might have caused you.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your visit to Silver Falcon Spur. The Rockin' Ribs Wednesday promotion is only or the ribs but you have the option to add a top up for R24.90
Please allow us to address this with the owner/operator as it would seem that the waiters are not interpreting the promotion correctly. Once internally addressed we will be in touch to offer feedback. We apologise for any frustration that this might have caused you.
Kind regards
Bev Cornwell
Customer Care Manager