Advertise free internet is not working
Spur advertises free Internet to lure clients to support them, but it is not working. The highly skilled waiter first want to argue about weak signal in certain areas, that after the normal fault diagnostics like ping and tracert to isolate the problem was run before reporting the problem. (Reported 80% to full strength signal reported (screen captures can be supp****). If weak signal is a known issue, sort it out, another WiFi access point or repeater does not cost thousands of rands and lot less than unhappy clients and negative publicity.<br> <br> The response from the manager is he will bring it to the attention of the owner. If the staff is *********** to ensure the service advertise to get clients to support you and not the many other restaurants in the centre, then the owner must be at the office, or go back to your previous service provider. You still have their stickers stuck to the windows (photos can be supp****). At least AlwaysOn have technical staff on call 24 hours a day to sort out the problems remotely and is a phone call away.<br> <br> 1 hour = R110 for breakfast and I could not download 5 email (300kB)
Thank you for taking the time to share your unhappiness that the Wi-Fi at Wild Hawk Spur was not working. The Wi-Fi is definitely not a tool to just lure customer to the restaurant but is definitely an added benefit to the customers experience. There has never been a need for an in-store technician, however we do understand your frustration and will certainly share your feedback with the owner/operator.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to share your unhappiness that the Wi-Fi at Wild Hawk Spur was not working. The Wi-Fi is definitely not a tool to just lure customer to the restaurant but is definitely an added benefit to the customers experience. There has never been a need for an in-store technician, however we do understand your frustration and will certainly share your feedback with the owner/operator.
Kind regards
Nicole Lewis
Customer Care
