YA
Yusuf A

1 reviews | Active since Apr 2014

27 Apr 2015, 10:07

Absolutely Diabolical Service

Waited a good 40 minutes for my food to arrive. Only to find my main corse was terribly cold. Took a bite into the burger and my appetite was ruined. I called my waiter over. Told him about it. He didn't see the need to apologise at all. He took the burger away and said he'll need to speak to his manager. I waited almost 30 minutes for, and stI'll no burger. I compared this service to home affairs, and it felt the same.<br> <br> I did not want to bother him further by asking for the bill so we politely got up and went to pay the bill at the front desk. <br> <br> After paying, this waiter comes running on with the burger. He tells me. \here's your buroger sir". No apology for the additional 30 minutes wait. Nothing. <br> <br> Definitely going to think twice about going to spur Claremont again.<br> <br> Worst service ever'!'"""

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply28 Apr 2015, 12:42
Official
Hello Joe_92_,

We apologise to you for the experience you say you had at Rodeo Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards
Customer Care