A service to remember!

It was my first time at a different location,traveling, and home to a 'knew' spur - unfortunately my experience was met with lack of customer service,no warm welcome and menu limited for order! I took this up with a Manager named 'John Carstens who could give me valid reasons why my expectations was not met. He could understand my frustration an took a hands on approach, showed good values one of which was ' keeping it real! I gave him what he asked for which was a second chance! He followed up repeatedly,calling,even confronted me outside work,to give spur a chance to make up.<br> Weeks later after going way out to enjoy spurs real family atmosphere and fun i gave john a call and said we coming in. John was our waiter,chef and barman,a all in one,even thou he was operations manager,he was selfless,down to earth,genuine and had great character. I was stunned,speechless by the service,time frame on delivery,quality and he even sat down and had a conversation with us and he gained my trust. <br> If all could put that little extra effort in as a team at spur they would be a five star restaurant ,but john has turned SPUR in cascades mall(KZN) into my own FIVE STAR restaurant!!<br> <br> Thank you.