A good night turned out bad

We went to the Indigo Spur at Waterstone Village last night. After having to wait in the queue for an hour and a half, we were finally seated. This I could understand as it is normal when there are specials like the ones currently running. What I could not get is the time it took for our drinks to be delivered. WE waited for more than an hour for our food to be delivered. People that were seated way after us got their food before us. The ribs were so bland, the little sauce on it didn't even give a colour or proper taste to it. Our waiter stayed away for long periods. You order ribs and he hears steaks. We eventually asked for the bill, yet we had to go to the door to ask for take away cups as the waitron did not bring it like we asked. He told us we cannot use our vouchers nor the kids birthday vouchers as we had abnormal meals. The children ordered normal meals off the kiddies menu. Our complaints were blatantly ignored at the front desk. To think I recommended we go there as I thought we would receive great service. So much for trying to be a good and loyal customer. I won't even be surprised if this complaint falls on deaf ears, like last night!!