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Nicole L

1 reviews | Active since Dec 2015

01 Dec 2015, 14:23

A Blurr at the Spur

What was supposed to be a romantic evening out for me and my boyfriend turned into a nightmare at the Spur last night.After waiting in line for almost two hours we received the most horrible service!There were no fried onion rings,no tomato,and no lettuce on the plates.The burger looked absolutely gross and the waiters we're embarrassed to serve it to the customers.Due to a lack of glasses we were forced to have our cool drinks in beer glasses! It was total chaos ,because customers were swearing and shouting at the poor waiters for service that could not be delivered because there were no burgers left at the time.Management appeared to be very ******** and did not once apologise for the inconvenience the customers had to endure!

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply02 Dec 2015, 15:41
Official
Hello sugar babes,

Thank you for taking the time to share your experience at Sunset Bay Spur with us. We are concerned to read that the store was out of stock of so many items, especially burger patties on a Monday burger night. Stock control and proper planning is very important, please give us some time to investigate with the owner/operator. Once internally addressed, we will be in touch with you to provide feedback. Please accept our apology for any inconvenience caused and be assured that all customer comments are important to us.

Kind regards
Nicole Lewis
Customer Care