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shobha D

1 reviews | Active since Aug 2016

02 Aug 2016, 12:52

9 year old scalded with boiling water served to her at Spur

<p>Last night i took my kids to Spur. She finished her meal and requested warm water from the waitress. The waitress served her a glass of boiling water which she only found out when she tried to drink the water and was naturally scalded on her tongue and in shock the glass toppled over her and burnt her arms and abdomen. She was screaming and trying to pull off her clothes and was burned in the process. The Manager was nice enough to apply burn spray to her injuries and did all she could to relive the burns. She was embarassed because she tried to pull off the burning hot clothes in full view of other customers and burned badly w But does Spur serve boiling water to a request for water to a 9 year old. What is my recourse for my child.</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply04 Aug 2016, 10:11
Official

Thanks for taking the time to let us know about your recent experience at Gold Rush Spur. We are very sorry to hear about the bad experience at the branch and the fact that your 9 year old daughter was burnt with boiling water. We do take any injuries, especially to kids very seriously. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.

Kind regards

Nicole Lewis

Customer Care