50th Birthday_Sevens Spur(SeaPoint)

Tuesday 24th October 2017 myself and friends visited the Sevens Spur in Sea Point. After waiting 30 minutes to be seated, which we didnt mind for as it was busy and everyone wanted to enjoy the birthday special. After being seated, the waiter named Ebrahim attended to us and took our drinks/food order and told us how busy it was and to please be patient with him. He brought the drinks after 30 minutes and assured us that our food is on its way. An hour later the branch manager ( Caleb Peters) passed us and asked if everything was ok at our table and we said no as we still waiting on our food order. The manager went to the waiter and we saw the 2 of them having a tiff at the grillers. The waiter came to our table and apologized again and mentioned that our food order was ****** at the Grillers by another waiter. It seems that Caleb was just focusing on the customers or regulars he was fami**** with as he completely ignored us. Then Ebrahim brought 2 of our orders , without cutlery then disappeared. We called Caleb as he was working in our bay and requested cutlery which he promised to bring (and I'm still waiting for it as I'm typing this) Ebrahim brought the rest of our order with cutlery eventually and started loading off his frustration about management and how unfair staff are being treated. He couldn't compose himself and started using vulgar language in his ranting. Again Caleb was on the scene and asked what was going on, we told him that he has ignored us the whole night and not once attended to any of our request, this was his response word for word" I'm sorry but this is not my table" I frustratingly responded, but this is the establishment where you work and as a manager you need to make sure that every customer is served. He then just answered " If this was my table, this never would've happened" and we asked him instead of talking so much and making excuses why he never assisted us, he should've served us or do something about our situation and have the discussion later in their staff meeting.

We requested the bill as we wanted to get out of that place asap and i would like to add that this was the Worst Customer Service Experience in my life.