JT
Jeannine T
1 reviews | Active since Jun 2015
19 Jun 2015, 16:08
5 year old child have Food Poisoning
We had lunch at the spur in Tygervalley the little boy didn't eat the evening because he was feeling bad and the entire evening he through up its now the next day and we had him at the Dr that confirmed that the boy has food poisoning and he is still unable to keep his food down. We called to speak to the manager and they just said that they are not taking responsibility for this.
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Spur Steak Ranches's replyOfficial
19 Jun 2015, 16:41Hello J_9_sa,
Thanks for taking the time to review Alamo Spur. We are very sorry to hear about the bad experience at the branch and the fact that the little boy fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Alamo Spur. We are very sorry to hear about the bad experience at the branch and the fact that the little boy fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply19 Jun 2015, 16:41
Official
Hello J_9_sa,
Thanks for taking the time to review Alamo Spur. We are very sorry to hear about the bad experience at the branch and the fact that the little boy fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Alamo Spur. We are very sorry to hear about the bad experience at the branch and the fact that the little boy fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care