3 hours later still no food

I had an extremely bad experience with little creek spur tokai. This is the worst experience i have ever had, I have visited this branch on numerous occasions and have always rated this spur highly however this afternoon at 4pm I placed an order which at 5 the order arrived, incorrect order, error with the card machine, a very rude manager, the driver returned to the store to collect a new card machine. I sent a whatsapp requesting that the order be corrected no one responded and they advised that i had cancelled the order after i called and requested where my food is. Our calls got ignored. I have a 3 year old who is starving. This service is pathetic, i work with clients and would never disregard them, all the blame was shifted on me as the customer, yet the order wasnt even correct, i advised them that no one responded to my whatsapp message and i was told that they are very busy, yet they were online and left my message on unread. So thanks to spur i have to defrost something and cook it for my son at 7 in the evening because it is lockdown and cannot go to the store and buy something. I suggest you send your staff for training on how to treat customers. Also if you cannot keep up with whatsapp orders then you shouldnt be online. I have screenshots of the online status but no response to a message.