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Jennie S

1 reviews | Active since Jun 2010

24 Apr 2017, 09:00

Sprintnet sucks!!!

<p>I signed up with Sprintnet October 2016. We complained from the start that in the week during business hours our signal is bad. Never them!!! After months of me complaining and still paying my monthly subs they blamed my equipment and recommended a company to come and check. After that I still had the same problems. They first tried convincing me to upgrade to a business radio at an additional cost of R3 500 and then admitted that their radio they installed is in actual fact faulty. They came and replaced it making me believe they doing me a huge favour when in actual fact it was faulty from the start. I have now told them to pay the R741 for the call out for the contractor, which it seems was not necessary as their radio was faulty all along and they refuse. Because they refuse to pay the amount of R741, I will now hand them over to the National Consumer Commission to claim back every single cent I spent, the supply and install of the faulty equipment to the value of R2500 and the monthly subscriptions I have been paying. I have kept every e-mail, whatsapp message etc as evidence. I have told them I will hand them over and complain on social media about them and they are not concerned at all. I have also gathered more people with the same complaint, yet we are all told we are the only one. Good luck Sprintnet, you have pushed me just a bit too far!!</p>

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