BE
Bertus E

1 reviews | Active since Jun 2015

09 Jun 2015, 10:58

Sprintnet Internet has terrible service - STAY WAY

I have been with Sprintnet [URL Removed] a wireless internet provider in Durbanville, Cape Town, for about 2 years, and their service is just getting worse and worse up to a point where I had to complain about this publically so that other people do not make the same mistake I did.<br> <br> My internet goes down, or the speed is almost non-existant every few weeks, and its getting more and more of a regular thing. I have had to call them almost every 1 to 2 weeks in 2015. The secretary, or whoever answers the phone is of little use. About 90% of the times they said they would call back, I never get a call back. When they do answer and transfer me to the technical department, half of the times, the phone would just ring, or get hung up.<br> <br> When I do reach a technical assistant, they are somewhat helpful (Ashley is a nice helpful guy), but their whole system is messed up. How is it possible that there is a problem every week or two weeks. One cannot run a business this way. Every time its some other type of problem that resulted in my internet being down or speeds being really low. (not usable). Every time I get promises that it wont happen again, but it does. Unexceptable service.

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