LV
Louisa V
1 reviews | Active since Apr 2026
06 Jun 2026, 08:36
Status update after repayment
What an absolute struggle. I repaid my loan early to the eft details I was provided by a consultant. They refuse to update my loan status from active to paid. Constantly have excuses. This is absolutely not worth lending with these people.
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Spring Loans's replyOfficial
10 Jun 2026, 08:08Good day,Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you experienced regarding the settlement of your loan account.We understand how important it is for payments and account updates to be processed promptly, especially after making an early repayment. Delays in updating your loan status are not the level of service we aim to provide.We have urgently investigated your payment and resolved the status update on your account. Your feedback is important to us and helps us improve our service and communication processes.Kind regards,
Spring Loans Support Team
Spring Loans Support Team
Best regards,
Spring Loans's reply10 Jun 2026, 08:08
Official
Good day,Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you experienced regarding the settlement of your loan account.We understand how important it is for payments and account updates to be processed promptly, especially after making an early repayment. Delays in updating your loan status are not the level of service we aim to provide.We have urgently investigated your payment and resolved the status update on your account. Your feedback is important to us and helps us improve our service and communication processes.Kind regards,
Spring Loans Support Team
Spring Loans Support Team
Best regards,