Replied to 100% of negative reviews
Reply time on negative reviews: 30h 26m
Reply Time
30h 26m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 30h 26m
May '26 - Sep '26
Frequently Asked Questions About Spring Loans
How is Spring Loans rated on Hellopeter?
Hellopeter has tracked Spring Loans across 5 reviews. Spring Loans hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Spring Loans? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2017
Formal Complaint Against Spring Loans – Unresolved Payment Allocation and Lack of Customer Service
I am extremely disappointed with the way my matter is currently being handled by Spring Loans. I made a manual EFT payment on 25 August 2026 and submitted my proof of payment as requested. I have repeatedly followed up via WhatsApp and have also called Spring Loans to have the payment allocated to my account and to ensure that the online system is updated. Despite numerous attempts to obtain assistance, I am now experiencing difficulty getting a proper response. When I contact Spring Loans via WhatsApp, my messages are being avoided/left without a meaningful resolution. I have also spoken to multiple agents previously, but nobody has been able to provide me with a clear answer or confirm that the necessary account updates have been completed. I am particularly concerned that I should not be charged overdue fees, penalties or additional costs while my payment is waiting to be allocated, especially when I have already provided proof of payment and have made repeated attempts to resolve the matter. At this stage, I am requesting that a manager or senior representative from Spring Loans contact me directly to address this matter and provide written confirmation that: My manual payment has been received and will be allocated correctly. My online account will be updated. No unnecessary overdue fees or penalties will be charged while the payment is being processed. My repeated attempts to obtain assistance are properly investigated. A manager takes ownership of this complaint and provides me with a clear resolution. I believe customers should not have to repeatedly chase a financial institution for basic assistance, particularly when proof of payment has already been supp****.
1 reviews | Active since Dec 2017
Formal Complaint Against Spring Loans – Unresolved Payment Allocation and Lack of Customer Service
I am extremely disappointed with the way my matter is currently being handled by Spring Loans. I made a manual EFT payment on 25 August 2026 and submitted my proof of payment as requested. I have repeatedly followed up via WhatsApp and have also called Spring Loans to have the payment allocated to my account and to ensure that the online system is updated. Despite numerous attempts to obtain assistance, I am now experiencing difficulty getting a proper response. When I contact Spring Loans via WhatsApp, my messages are being avoided/left without a meaningful resolution. I have also spoken to multiple agents previously, but nobody has been able to provide me with a clear answer or confirm that the necessary account updates have been completed. I am particularly concerned that I should not be charged overdue fees, penalties or additional costs while my payment is waiting to be allocated, especially when I have already provided proof of payment and have made repeated attempts to resolve the matter. At this stage, I am requesting that a manager or senior representative from Spring Loans contact me directly to address this matter and provide written confirmation that: My manual payment has been received and will be allocated correctly. My online account will be updated. No unnecessary overdue fees or penalties will be charged while the payment is being processed. My repeated attempts to obtain assistance are properly investigated. A manager takes ownership of this complaint and provides me with a clear resolution. I believe customers should not have to repeatedly chase a financial institution for basic assistance, particularly when proof of payment has already been supp****.
1 reviews | Active since Aug 2026
****MERS
****mers, made me pay a partial amount of R1050 yesterday because I was making an arrangement that I won't be able to pay R2117 this morning. I paid, you acknowledged the payment and still went on to take my money this morning. Meaning I paid you TWICE!!!!!!!
1 reviews | Active since Aug 2026
****MERS
****mers, made me pay a partial amount of R1050 yesterday because I was making an arrangement that I won't be able to pay R2117 this morning. I paid, you acknowledged the payment and still went on to take my money this morning. Meaning I paid you TWICE!!!!!!!
1 reviews | Active since Sept 2013
Fix my accouny, I dont owe you
I paid my loan in full and the debit order mandate was also canceled by them after receiving the funds, but my account shows a balance I never borrowed before that is in arrears, if they were able to allocate the funds so quick what is so hard with rectifying the balance showing on their site
1 reviews | Active since Sept 2013
Fix my accouny, I dont owe you
I paid my loan in full and the debit order mandate was also canceled by them after receiving the funds, but my account shows a balance I never borrowed before that is in arrears, if they were able to allocate the funds so quick what is so hard with rectifying the balance showing on their site
1 reviews | Active since Apr 2026
Status update after repayment
What an absolute struggle. I repaid my loan early to the eft details I was provided by a consultant. They refuse to update my loan status from active to paid. Constantly have excuses. This is absolutely not worth lending with these people.
1 reviews | Active since Apr 2026
Status update after repayment
What an absolute struggle. I repaid my loan early to the eft details I was provided by a consultant. They refuse to update my loan status from active to paid. Constantly have excuses. This is absolutely not worth lending with these people.
1 reviews | Active since Jan 2023
: Dissatisfied with Loan Service and Communication
I am very disappointed with Spring Loan. I paid almost R1830 expecting support and clear communication regarding my loan application. After payment, I was informed that my loan was declined, and I was told the system had been updated. What is frustrating is that no proper arrangement or clear communication was made before I made the payment. I feel this was inconvenient and stressful, as I was left without proper guidance after paying. Overall, my experience has not been good, and I am dissatisfied with the service provided.
1 reviews | Active since Jan 2023
: Dissatisfied with Loan Service and Communication
I am very disappointed with Spring Loan. I paid almost R1830 expecting support and clear communication regarding my loan application. After payment, I was informed that my loan was declined, and I was told the system had been updated. What is frustrating is that no proper arrangement or clear communication was made before I made the payment. I feel this was inconvenient and stressful, as I was left without proper guidance after paying. Overall, my experience has not been good, and I am dissatisfied with the service provided.