Formal Complaint Against Spring Loans – Unresolved Payment Allocation and Lack of Customer Service

I am extremely disappointed with the way my matter is currently being handled by Spring Loans. I made a manual EFT payment on 25 August 2026 and submitted my proof of payment as requested. I have repeatedly followed up via WhatsApp and have also called Spring Loans to have the payment allocated to my account and to ensure that the online system is updated. Despite numerous attempts to obtain assistance, I am now experiencing difficulty getting a proper response. When I contact Spring Loans via WhatsApp, my messages are being avoided/left without a meaningful resolution. I have also spoken to multiple agents previously, but nobody has been able to provide me with a clear answer or confirm that the necessary account updates have been completed. I am particularly concerned that I should not be charged overdue fees, penalties or additional costs while my payment is waiting to be allocated, especially when I have already provided proof of payment and have made repeated attempts to resolve the matter. At this stage, I am requesting that a manager or senior representative from Spring Loans contact me directly to address this matter and provide written confirmation that: My manual payment has been received and will be allocated correctly. My online account will be updated. No unnecessary overdue fees or penalties will be charged while the payment is being processed. My repeated attempts to obtain assistance are properly investigated. A manager takes ownership of this complaint and provides me with a clear resolution. I believe customers should not have to repeatedly chase a financial institution for basic assistance, particularly when proof of payment has already been supp****.