dM
daniel M
1 reviews | Active since Jan 2023
25 May 2026, 12:36
: Dissatisfied with Loan Service and Communication
I am very disappointed with Spring Loan. I paid almost R1830 expecting support and clear communication regarding my loan application. After payment, I was informed that my loan was declined, and I was told the system had been updated.
What is frustrating is that no proper arrangement or clear communication was made before I made the payment. I feel this was inconvenient and stressful, as I was left without proper guidance after paying.
Overall, my experience has not been good, and I am dissatisfied with the service provided.
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Replies (1)
Spring Loans's replyOfficial
26 May 2026, 10:04Good day,Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience caused regarding your loan application and the communication you received.We understand how disappointing this situation must have been, especially after making the payment with the expectation of support and a smooth process. Please note that loan approvals are subject to system verification and assessment criteria, which may sometimes result in unexpected outcomes after updates or additional checks are completed.That said, we acknowledge your concerns regarding the lack of clear communication and guidance before the payment was made. Your feedback is important to us and has been escalated internally to help improve our customer communication and overall service experience.We truly value your feedback and regret that your experience did not meet your expectations. Kindly contact our support team directly so we may further review your case and assist where possible.Kind regards,
Spring Loan Support Team
Spring Loan Support Team
Spring Loans's reply26 May 2026, 10:04
Official
Good day,Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience caused regarding your loan application and the communication you received.We understand how disappointing this situation must have been, especially after making the payment with the expectation of support and a smooth process. Please note that loan approvals are subject to system verification and assessment criteria, which may sometimes result in unexpected outcomes after updates or additional checks are completed.That said, we acknowledge your concerns regarding the lack of clear communication and guidance before the payment was made. Your feedback is important to us and has been escalated internally to help improve our customer communication and overall service experience.We truly value your feedback and regret that your experience did not meet your expectations. Kindly contact our support team directly so we may further review your case and assist where possible.Kind regards,
Spring Loan Support Team
Spring Loan Support Team