LJ
Lucille J
1 reviews | Active since May 2021
11 Jan 2023, 15:33
It's a ****!!!!
This is the biggest **** that ever existed. You pay money as they have an admin fee only to receive one decline per day. They claim to be helpful they only help for the admin fee. Their legal department never gets back to you because of a backlog. If you have a backlog who the **** are you actually helping besides yourself. They are opportunists. Be careful. Aniska is nice till she gets the money then Nicolene takes over to ensure that she ****s you over Then you get promises of phone calls that never take place the director will call you The cannot even provide a valid reason for the decline.
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Spotaloan.co.za's replyOfficial
12 Jan 2023, 09:44Good morning Lucille. We're sorry that you feel this way - we value your business and your opinion. Spot A Loan has been in business since 2015 and our Hello Peter complaints record is very low. We as Spot A Loan can't guarantee anyone a loan and neither can any of our employees. This is repeated in our documents, through phone calls as well as in our motto. If we can't find you a loan nobody can but with us that isn't the end of the road - the service fee includes our "How To Fix It" service where we look at everything and see what the reason was for your loan not being disbursed. We do a preapproval but the credit providers have the final say. I as the owner of Spot A Loan will personally attend to your complaint and will contact you today. We apologize for any unhappiness herein. Joe Grobler @ Spot A Loan
Spotaloan.co.za's reply12 Jan 2023, 09:44
Official
Good morning Lucille. We're sorry that you feel this way - we value your business and your opinion. Spot A Loan has been in business since 2015 and our Hello Peter complaints record is very low. We as Spot A Loan can't guarantee anyone a loan and neither can any of our employees. This is repeated in our documents, through phone calls as well as in our motto. If we can't find you a loan nobody can but with us that isn't the end of the road - the service fee includes our "How To Fix It" service where we look at everything and see what the reason was for your loan not being disbursed. We do a preapproval but the credit providers have the final say. I as the owner of Spot A Loan will personally attend to your complaint and will contact you today. We apologize for any unhappiness herein. Joe Grobler @ Spot A Loan