Wrong size of sneaker

Good day, I hope you're doing well, Highly important I went back to Spitz last week to give her the receipt because she said she needs it as proof of purchase as she can't exchange the shoes without a receipt. I thought I might have misplaced it but, I finally got it. The manager by the name of Keo****tse still refused to exchange the shoes even when I have proof of purchase.

The manager told me again that the shoes have being checked and it is of good quality. I told her many times that there's nothing wrong with the shoes my problem is the shoe hurt my feet due to being a small size, especially the left shoe.

She was laughing at me and she also told me that her regional manager is in the shop, I asked to please call the regional manager for me thinking she might be of great help.

She refused to call her and told me that I can pickup a phone and call customer care, how many times should I call customer care because still the lady who I spoke to by the name of Ntsiki(customer care) told me that at the end of the day she's not the one who make decisions but she indeed tried.

I was on duty and waited 30 minutes because she(Keo****tse) refused to call the regional manager but she told me that" today my boss is here".

I asked one of the ladies who work with Keo****tse to call their boss, Keoratse gave me attitude and said I told u that she's very very busy. How can she be busy while I need help?

That lady went there and call her Regional manager by the name of Sisanda Khosana. Regional manager (Sisanda khosana)and Keo****tse were both ganging up on me , She(Keo****tse) told her boss that I firstly came in May and she was lying I went there many time before May and I also have witness even the day I bought shoes, I went with my colleague at that time the sales person forced me to take the wrong size. He only wanted to make sale by giving me the wrong size.

Keo****tse's boss didn't listen to what I was saying she only listen to her employees and they said she will check the footage but still it's been two weeks since I've been waiting for the footage. They both said they will check footage starting from May, how come because I didn't start going there on May ?

I'm sick and tired about Spitz Wonderpark, I've been very patient and my patience is now taken for granted, I am no longer interested in exchanging the shoes, I want them to refund me.

Sisanda Khosana told me that I should wear those sneaker because they belong to me, how can I wear those sneaker while i don't feel comfortable while wearing them, those sneakers are affecting my condition as I said I'm diabetic, I'm always stressed because of Spitz.

Right now my suger level goes up each and everyday when thinking of the money I wasted at Spitz, I really loved the shoes but trust me now, I'm no longer interested about the shoes.

I hope you find the above in order.

Your assistance with the above will be greatly appreciated.

Kind regards

Lehlohonolo Molefe