Based on recent customer reviews, Spitz receives polarised feedback across its South African store network. Satisfied shoppers consistently mention helpful, professional in-store assistance and a smooth purchasing experience, with certain staff members singled out for praise. However, a recurring theme is dissatisfaction with product durability on premium brands like Kurt Geiger, Carvela and Lacoste, where customers report shoes failing soon after purchase. Complaints also highlight poor complaint resolution, slow follow-up, and account or credit administration issues that customers feel damage their financial standing.
NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Spitz
How is Spitz rated on Hellopeter?
Hellopeter has tracked Spitz across 227 reviews. Spitz hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Spitz? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2025
Poor service
Bought a lacoste sneaker and wore not more than an hour and it was torn,and blistered on a side,had to take back and ask for a refund and they refuse because i lost the slip bt had proof of purchase on my banking app,they say they can only exchange and not refund im so disappointed by their service ERMELO MERINO MALL by Duduzile Mkhize their manager
1 reviews | Active since Jan 2025
Poor service
Bought a lacoste sneaker and wore not more than an hour and it was torn,and blistered on a side,had to take back and ask for a refund and they refuse because i lost the slip bt had proof of purchase on my banking app,they say they can only exchange and not refund im so disappointed by their service ERMELO MERINO MALL by Duduzile Mkhize their manager
1 reviews | Active since May 2018
Account handed over unable and make arrangements as the agents not responding
Unable to make arrangements for my handed over account. As the agent is not responding to emails:neither on calls sent from pillar to post kindly assist on how I can make arrangements for my accounts I have tried it all.
1 reviews | Active since May 2018
Account handed over unable and make arrangements as the agents not responding
Unable to make arrangements for my handed over account. As the agent is not responding to emails:neither on calls sent from pillar to post kindly assist on how I can make arrangements for my accounts I have tried it all.
1 reviews | Active since Mar 2026
Extremely Disappointed – Poor Quality & No Accountability at Spitz Menlyn Mall
I am extremely disappointed with the service and product quality from Kurt Geiger, purchased at Spitz - Menlyn Park Shopping Centre. I bought a brown leather shoe from Spitz at Menlyn Mall (Kurt Geiger brand). The second time I wore the shoe, I stepped into a small amount of water while stepping out of my car — nothing excessive or out of the ordinary. To my absolute shock, the shoe immediately changed colour from brown to cream. How does a genuine leather shoe change colour so drastically from minimal contact with water? This raises serious concerns about the quality of the product being sold. I returned the shoe to Spitz at Menlyn Mall to have the issue sorted out. It has now been over a month, and I am still waiting for feedback or resolution. I constantly have to follow up myself. Every time I call, I receive a different story, and no one seems to take accountability for what has happened to my shoe or where it currently is. The lack of communication, poor service, and complete absence of ownership is unacceptable - especially for a premium brand and retailer. At this point, I feel completely disregarded as a customer. I expected far better quality and significantly better customer service. I would not recommend purchasing from this store if this is how customer complaints are handled.
1 reviews | Active since Mar 2026
Extremely Disappointed – Poor Quality & No Accountability at Spitz Menlyn Mall
I am extremely disappointed with the service and product quality from Kurt Geiger, purchased at Spitz - Menlyn Park Shopping Centre. I bought a brown leather shoe from Spitz at Menlyn Mall (Kurt Geiger brand). The second time I wore the shoe, I stepped into a small amount of water while stepping out of my car — nothing excessive or out of the ordinary. To my absolute shock, the shoe immediately changed colour from brown to cream. How does a genuine leather shoe change colour so drastically from minimal contact with water? This raises serious concerns about the quality of the product being sold. I returned the shoe to Spitz at Menlyn Mall to have the issue sorted out. It has now been over a month, and I am still waiting for feedback or resolution. I constantly have to follow up myself. Every time I call, I receive a different story, and no one seems to take accountability for what has happened to my shoe or where it currently is. The lack of communication, poor service, and complete absence of ownership is unacceptable - especially for a premium brand and retailer. At this point, I feel completely disregarded as a customer. I expected far better quality and significantly better customer service. I would not recommend purchasing from this store if this is how customer complaints are handled.
1 reviews | Active since Jun 2024
Pathetic customer service
Purchased a lacoste sneaker for R2995.00 and wore it for less than 1 hour and it gave me a blister at the back of my right foot. Complained to customer service and went to the store and they said there is nothing they can do. No exchange and no refund. Pathetic service from Spitz Pavilion Durban.
1 reviews | Active since Jun 2024
Pathetic customer service
Purchased a lacoste sneaker for R2995.00 and wore it for less than 1 hour and it gave me a blister at the back of my right foot. Complained to customer service and went to the store and they said there is nothing they can do. No exchange and no refund. Pathetic service from Spitz Pavilion Durban.
1 reviews | Active since Dec 2025
Spitz Newcastle
Spitz Newcastle Distasteful classified Customer Service left me saying that company will never see me again
1 reviews | Active since Dec 2025
Spitz Newcastle
Spitz Newcastle Distasteful classified Customer Service left me saying that company will never see me again
1 reviews | Active since Nov 2025
Not quality
<div>Hello pieter I hud love you to help me with Spitz quality</div>
1 reviews | Active since Nov 2025
Not quality
<div>Hello pieter I hud love you to help me with Spitz quality</div>