We did not get value or Quality for our Money Poor service

Hi,there i want to say that im discussed with the level of service that ive received from the Spitz in Promenade ,as i had called the customer service to ask if i can return or exchange a Carvella that i had bought for my kids in December 2017 as they where both damaged and the customer services team agreed ,so went to the Promenade store with the original packaging of the shoes and spoke to Manager as he was so rude that he only took a picture of the shoes and said the call centre will get in contact with me ,but waited for more 3 days and the went to the one in Cape Town and also spoke to the Manager there and explained the situation to him and he understood unlucky for me i only had a shoe for the one boy ,but explained by saying he does have stock the size 2 boys carvella ,but he change the size 1 for me which he did and put it through as a damaged item . But the problem now im having is that im still stuck with one damage Carvella and i dont have time to go Clarement or Canal Walk ..but im not going back promenade at all