PR
Portia R

1 reviews | Active since Sept 2018

08 Oct 2018, 16:34

Very bad service

I bought the Spitz shoes on the 15 Sep 2018, when I got in the shop I asked the sales person to give me size 7 which did not fit me, they then brought size 8 which was big, The sales person then gave me size 7 & half which was still small. I was told to wear the shoes as they will stretch. I then paid for the shoes believing what I was told, to my surprise when I got home the shoes have even caused corns on my feet. My feet were swollen. I then took the shoes back which I was told they will not take them back nor refund me. When I told them thus not what I was told when I bought the shoes as the sales person was interested in selling the shoes at my cost. The store Manager Mandla, took the shoes and promised to stretch them further when I asked wouldn't that compromise the quality of the shoes, he said thus what they always do when shoes don't fit their customers. I gave him another benefit of the doubt as they stretched the shoes for a week, he then brought the shoes to my home which still did not fit me. When I told showed him that they don't fit me, he promised to speak to his bosses which to date I have not heard anything from him. I am now remaining with the shoes that do not fit me and I have lost R1700. I am not working took me 24 months to save the money I am getting from selling funeral policy. This is Spitz in Polokwane and I can't believe my dream has turned into a nightmare.

Can someone help me as I don't know what to do. Spitz employees are only interested in meeting their sales targets without considering customers' health and needs.

0
Replies (2)
Spitz
Spitz's reply11 Oct 2018, 13:34
Official

Dear Rosi

Thank you for forwarding your concerns with regards your purchase of shoes from one of our stores.

We understand you are not happy with the feedback relayed to you by both our customer care and the store manager and would like our regional manager to call you.

As explained our regional manager is away on leave at present but arrangements will be made on her return to call you.

Kind regards

Tric Stone

Consumer Liaison Manager

Best regards,

PR
Portia R's update01 Nov 2018, 09:47
Reviewer Update
Good day, Thank you for your response however to this date I have not received any update from the regional manager as promised. I really don't know at this stage when will the regional manager return from leave. May I please have a direction on my matter so that I know how my problem was resolved. Thanking you kindly,