Spitz Waterfront

1st of November 2019, i went to collect a Lacoste sneaker that were on lay-bye at Spitz Waterfront. Up on arrival i decided i no longer want the sneaker as i saw a beautiful Kurt Geiger on display. I released the lay bye then opted for the formal shoe(Kurt Geiger). I requested size 6 or 40 of the formal shoe, they said didnt have.

I decided to try on the size 41 and take it, i left the store. Within 20 minutes i realized the uncomfortability while 4 stores away from Spitz, i decided to go back and ask for alternative solutions for the uncomfortability. Up arrival, it was confirmed they do have size 40 but is downstairs at storage and they need a code for access it.

I asked for the formal shoe to be returned and exchanged for size 40. A lady in charge of the store called Aviwe refused and deprived me of my rights as a client that are provided in Customers protection act. She refused to even follow Spitz return policy. She argued the Kurt Geiger was not in same condition. She made whole thing about her and her fears to be fired while clearly giving me poor service. Instead of dealing with matter on hand she ask me to return Tuesday. I left store hurt as clearly Aviwe attitude demonstrated nothing but lack of knowledge of CPA and Spitz return policy. Her attitude towards the issue showed an ******** individual that shouldnt be allowed to be supervisor in as its clear she has a poor taste in reading and she is stubborn at the expense of excellent customer service. If she was good supervisor, she would have made sure her team have a code to acceas storage and avoided misleading by saying the dont have size 40.